Cancellation & Refund Policy

At Spotsers, we understand that plans can change. This Cancellation & Refund Policy outlines the terms and conditions for cancelling services booked through our platform and the eligibility for refunds. By booking a service with Spotsers, you agree to this policy.

1. General Cancellation Policy

You may cancel a booked service through your Spotsers account or by contacting our customer support. The refund amount, if any, will depend on the notice period provided before the scheduled service time.

• **More than 24 hours notice:** Full refund to your original payment method.
• **Between 12 and 24 hours notice:** 50% refund to your original payment method.
• **Less than 12 hours notice:** No refund will be issued, as our professionals have already committed their time and resources.

For recurring services, cancellation of a single session follows the above policy. To cancel an entire recurring series, please contact customer support.

2. Rescheduling Policy

You can reschedule your service through your Spotsers account free of charge if you provide more than 6 hours notice before the scheduled service time. If you need to reschedule with less than 6 hours notice, a rescheduling fee of 25% of the service cost may apply, subject to professional availability.

3. Professional Cancellation

In the rare event that a Spotsers Professional cancels a confirmed booking, we will make every effort to find a suitable replacement for you immediately. If we are unable to find a replacement, or if the new time does not suit you, you will receive a full refund or a credit for a future service, as per your preference.

4. Service Quality Issues and Refunds

Your satisfaction is our priority. If you are not satisfied with the quality of a service provided, please contact our customer support within 24 hours of the service completion. We will investigate the issue thoroughly and may offer one of the following resolutions:

• **Re-service:** We may arrange for the service to be re-performed at no additional charge.
• **Partial Refund:** A partial refund may be issued based on the severity of the issue.
• **Full Refund:** A full refund may be issued in exceptional cases where the service quality was severely unsatisfactory and a re-service is not feasible or desired.

To facilitate our investigation, we may request photos, videos, or additional information regarding the issue.

5. No-Show Policy (Customer)

If the customer is not present or reachable at the scheduled service time, and the professional is unable to perform the service, it will be considered a "no-show." In such cases, no refund will be issued.

6. Refund Processing

Refunds will be processed within 5-7 business days of approval. The refund will be credited back to the original payment method used for the booking. Please note that it may take additional time for the refund to reflect in your bank or credit card statement, depending on your bank's processing times.

7. Force Majeure

Spotsers shall not be liable for any failure or delay in performance under this policy due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

8. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Cancellation & Refund Policy, please contact us:

• By email: support@spotsers.com
• By phone: +91 98765 43210
• By visiting this page on our website: Spotsers Contact Us